Stakeholder Engagement

SCGC places high importance on all stakeholders, recognizing that stakeholder feedback is crucial to the development of more efficient and sustainable operations. SCGC revised its activities and channels of stakeholder engagement on a yearly basis to ensure that the Company provides opportunities for all stakeholders to engage and provide transparent feedback on concerns.

Shareholder/
Investor

Employee

Customer

Supplier and Contractor

Community

Government Agency

Media

Civil Society Sector,
Academia, and
Opinion Leaders, NGO

Objective of Engagement

Disclose material and necessary information about SCG Chemicals' performance

Listen to opinions/ suggestions and use them for further developments and executions

Engagement Approach

Hold activities for SCG's executives to communicate its business strategies and directions

Communicate the Company's performance through the Annual Report, the Sustainability Report, and SCG's website

Need and Expectation

Disclosure of performance to give investors an overview of development directions continuously

Plans and strategies towards short-term and long-term goals

Message

Sustainability Report 2021

Objective of Engagement

Understand employee needs

Promote a culture of collaboration to work with other stakeholders

Recognize employee needs and provide facilities to ensure employees can work happily and effectively

Disclose and communicate business activities of SCG Chemicals with employees

Engagement Approach

Quarterly meetings with CEO (via online platforms)

Employee engagement survey conducted by an external consultant every two years

Communicate updates to employees through internal communication channels, such as email (WeLink), LINE group, Employee Connect application

Quarterly meetings with Executives

Develop an annual engagement plan in each unit to foster employee engagement

Quarterly TA Talk

Activities that foster employee engagement (Most activities were conducted vi online platforms)

Need and Expectation

Reskilling and upskilling to accommodate business changes

Corporate directions and adjustments

Employee caring

Message

Collaborate to overcome the danger of COVID-19

Human Rights

Community and Social Involvement

Health and Safety

Employee Caring and Development

Business's Code of Conduct

Talent Attraction

Objective of Engagement

Understand customer needs to deliver products and services that meet their needs

Co-develop products with business customers and foster collaboration among them to develop products and services that contribute to sustainability

Create channels for customers to offer suggestions on products, seek advice and troubleshooting, and submit complaints

Engagement Approach

Receive complaints, suggestions, and other feedback through various channels around the clock

Develop products, services, and solutions under consideration of environmental, health, and safety impacts

Co-develop products with business customers

Develop collaborations with customers in projects that promote social sustainability

Need and Expectation

Integrate services and solutions to meet a comprehensive range of customer need

Provide online channels for customers during the COVID-19 pandemic

Message

i2P Center for Sustainability

Circular Economy

SCG Green Polymer

Product and Service Stewardship

Energy and Climate Change

Customer Experience Creation

Objective of Engagement

Promote and support workplace safety in suppliers' businesses with regard to production and transportation

Promote and support suppliers and contractors to comply with regulations and laws relevant to environment and safety

Support and advance the operation of suppliers and enrich knowledge to maximize operational efficiency

Develop collaborative projects for business growth and expansion

Engagement Approach

Regularly visit suppliers and contractors to exchange ideas and listen to suggestions for improvement

Elevate transportation contractors by carrying out annual assessment and development initiatives under the Sustainability Program every year

Foster safety awareness and promote behavioral change to create a culture of workplace safety

Develop operational standards for suppliers and contractors and implement digital technology to improve safety amid the COVID-19 pandemic

Share knowledge and new trends that may affect the operation of suppliers and contractors

Need and Expectation

Provide knowledge and serve as a mentor for contractors to enhance their transportation safety for mutual growth alongside SCG Chemicals

Provide knowledge on the environmental, social, and governance (ESG) management to enhance the operation of suppliers and contractors and reduce operational and reputational risks

Message

Health and Safety

Business's Code of Conduct

Sustainable Value towards Supplier

Objective of Engagement

SCG Chemicals is the community's top-of-mind organization when it comes to activities in improving the equality of life of the communities, encouraging sustainable self-reliance, and being part of the environmental stewardship in areas where it operates in Thailand and ASEAN

Listen to the opinion of communities

Develop collaborative projects to enhance community competence for the benefit of society

Engagement Approach

Management team and employees joining the monthly dialogue with the local community to listen to suggestions, feedback, and their need

Integrate the collaboration between communities, experts, the government, and related sectors to create social impacts

Annual community satisfaction survey

Serve as partner and consultant and leverage the Company's capability to help develop various aspects of communities

Need and Expectation

Prevent impact of business operations on communities and the environment

Take care of communities during the COVID-19 pandemic

Leverage the Company's competency to elevate the quality of life in communities

Build career and income stability to promote self-reliance

Message

Collaborate to overcome the danger of COVID-19

Social and Community Involvement

Circular Economy

Environmental Management

Objective of Engagement

Conduct business activities in strict compliance with applicable law and regulations

Collaborate with government agencies in academic efforts and provide support to activities

Engagement Approach

Listen to opinions and suggestions from the government sector

Serve on a panel or a working group of the government sector to propose rules and regulations

Offer opinions and suggestions towards the rules, regulations, and guidelines issued by the government

Foster engagement and share good practices with the government sector to expand their adoption, e.g., promoting the use of handrails when using stairs, health management

Need and Expectation

Serve as a role model in management transparency and excellence for other organizations

Cooperate with government agencies and propose good practices for sustainable development

Participate in collaborative projects that seek to achieve sustainable development goals (SDGs)

Message

Energy and Climate Change

Social and Community Involvement

Circular Economy

Good Corporate Governance

Objective of Engagement

Communicate corporate news by conducting in-depth interviews and online surveys (media empathy) to prepare information that meets the needs of the media

Establish online channels for communicating news and updates, such as SCG News Channel, to ensure information is disclosed fully, accurately, and timely

Foster engagement and good relations with the media

Engagement Approach

Regularly disclose business information in various aspects, such as quarterly operating result announcements and press conferences

Listen to the media's opinions, suggestions, and room for improvement once or twice every month

Occasional site visits and CSR activities

Support press activities beneficial to society and consistent with SCG Chemicals' guidelines

Need and Expectation

Serve as a role model of conglomerates that places emphasis on and actively implements sustainable development (economic, social, and environmental) in its business operations and successfully achieves tangible results

Message

Sustainability Report 2021

Objective of Engagement

Disclose information completely and transparently

Foster public awareness and understanding of key sustainable development issues

Listen to opinions and suggestions from the civil society sector

Leverage the expertise of specialists to support collaborative projects

Seek opportunities to create the partnership and drive issues related to sustainability

Engagement Approach

Listen to opinions and suggestions from civil societies, scholars, and opinion leaders to improve the Company's operations

Participate in projects that promote social sustainability

Foster engagement and share good practices with the government sector to expand their adoption, e.g., transportation safety, health management

Need and Expectation

Serve as a role model and a mentor on sustainable development for medium and small organizations

Join forces with large organizations to create significant changes in terms of sustainability

Cooperate with government agencies and propose good practices for sustainable development

Message

Sustainability Report 2021