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Business

Practice

Fair Treatment for Everyone

SCGC operates businesses engaging a diverse array of stakeholders, each with distinct needs. As a result, it has established a policy of accountability

to treat stakeholders in line with each group's needs.

Shareholder/
Investor
Employee
Customer
Supplier and Contractor
Community
Government Agency
Media
Civil Society Sector,
Academia, and
Opinion Leaders, NGO
Objective of Engagement
  • Disclose material and necessary information about SCG Chemicals' performance
  • Listen to opinions/ suggestions and use them for further developments and executions
Engagement Approach
  • Hold activities for SCG's executives to communicate its business strategies and directions
  • Communicate the Company's performance through the Annual Report, the Sustainability Report, and SCG's website
Need and Expectation
  • Disclosure of performance to give investors an overview of development directions continuously
  • Plans and strategies towards short-term and long-term goals
Detail
  • Sustainability Report 2021
Objective of Engagement
  • Understand employee needs
  • Promote a culture of collaboration to work with other stakeholders
  • Recognize employee needs and provide facilities to ensure employees can work happily and effectively
  • Disclose and communicate business activities of SCG Chemicals with employees
Engagement Approach
  • Quarterly meetings with CEO (via online platforms)
  • Employee engagement survey conducted by an external consultant every two years
  • Communicate updates to employees through internal communication channels, such as email (WeLink), LINE group, Employee Connect application
  • Quarterly meetings with Executives
  • Develop an annual engagement plan in each unit to foster employee engagement
  • Quarterly TA Talk
  • Activities that foster employee engagement (Most activities were conducted vi online platforms)
Need and Expectation
  • Reskilling and upskilling to accommodate business changes
  • Corporate directions and adjustments
  • Employee caring
Detail
  • Collaborate to overcome the danger of COVID-19
  • Human Rights
  • Community and Social Involvement
  • Health and Safety
  • Employee Caring and Development
  • Business's Code of Conduct
  • Talent Attraction
Objective of Engagement
  • Understand customer needs to deliver products and services that meet their needs
  • Co-develop products with business customers and foster collaboration among them to develop products and services that contribute to sustainability
  • Create channels for customers to offer suggestions on products, seek advice and troubleshooting, and submit complaints
Engagement Approach
  • Receive complaints, suggestions, and other feedback through various channels around the clock
  • Develop products, services, and solutions under consideration of environmental, health, and safety impacts
  • Co-develop products with business customers
  • Develop collaborations with customers in projects that promote social sustainability
Need and Expectation
  • Integrate services and solutions to meet a comprehensive range of customer need
  • Provide online channels for customers during the COVID-19 pandemic
Detail
  • i2P Center for Sustainability
  • Circular Economy
  • SCG Green Polymer
  • Product and Service Stewardship
  • Energy and Climate Change
  • Customer Experience Creation
Objective of Engagement
  • Promote and support workplace safety in suppliers' businesses with regard to production and transportation
  • Promote and support suppliers and contractors to comply with regulations and laws relevant to environment and safety
  • Support and advance the operation of suppliers and enrich knowledge to maximize operational efficiency
  • Develop collaborative projects for business growth and expansion
Engagement Approach
  • Regularly visit suppliers and contractors to exchange ideas and listen to suggestions for improvement
  • Elevate transportation contractors by carrying out annual assessment and development initiatives under the Sustainability Program every year
  • Foster safety awareness and promote behavioral change to create a culture of workplace safety
  • Develop operational standards for suppliers and contractors and implement digital technology to improve safety amid the COVID-19 pandemic
  • Share knowledge and new trends that may affect the operation of suppliers and contractors
Need and Expectation
  • Provide knowledge and serve as a mentor for contractors to enhance their transportation safety for mutual growth alongside SCG Chemicals
  • Provide knowledge on the environmental, social, and governance (ESG) management to enhance the operation of suppliers and contractors and reduce operational and reputational risks
Detail
  • Health and Safety
  • Business's Code of Conduct
  • Sustainable Value towards Supplier
Objective of Engagement
  • SCG Chemicals is the community's top-of-mind organization when it comes to activities in improving the equality of life of the communities, encouraging sustainable self-reliance, and being part of the environmental stewardship in areas where it operates in Thailand and ASEAN
  • Listen to the opinion of communities
  • Develop collaborative projects to enhance community competence for the benefit of society
Engagement Approach
  • Management team and employees joining the monthly dialogue with the local community to listen to suggestions, feedback, and their need
  • Integrate the collaboration between communities, experts, the government, and related sectors to create social impacts
  • Annual community satisfaction survey
  • Serve as partner and consultant and leverage the Company's capability to help develop various aspects of communities
Need and Expectation
  • Prevent impact of business operations on communities and the environment
  • Take care of communities during the COVID-19 pandemic
  • Leverage the Company's competency to elevate the quality of life in communities
  • Build career and income stability to promote self-reliance
Detail
  • Collaborate to overcome the danger of COVID-19
  • Social and Community Involvement
  • Circular Economy
  • Environmental Management
Objective of Engagement
  • Conduct business activities in strict compliance with applicable law and regulations
  • Collaborate with government agencies in academic efforts and provide support to activities
Engagement Approach
  • Listen to opinions and suggestions from the government sector
  • Serve on a panel or a working group of the government sector to propose rules and regulations
  • Offer opinions and suggestions towards the rules, regulations, and guidelines issued by the government
  • Foster engagement and share good practices with the government sector to expand their adoption, e.g., promoting the use of handrails when using stairs, health management
Need and Expectation
  • Serve as a role model in management transparency and excellence for other organizations
  • Cooperate with government agencies and propose good practices for sustainable development
  • Participate in collaborative projects that seek to achieve sustainable development goals (SDGs)
Detail
  • Energy and Climate Change
  • Social and Community Involvement
  • Circular Economy
  • Good Corporate Governance
Objective of Engagement
  • Communicate corporate news by conducting in-depth interviews and online surveys (media empathy) to prepare information that meets the needs of the media
  • Establish online channels for communicating news and updates, such as SCG News Channel, to ensure information is disclosed fully, accurately, and timely
  • Foster engagement and good relations with the media
Engagement Approach
  • Regularly disclose business information in various aspects, such as quarterly operating result announcements and press conferences
  • Listen to the media's opinions, suggestions, and room for improvement once or twice every month
  • Occasional site visits and CSR activities
  • Support press activities beneficial to society and consistent with SCG Chemicals' guidelines
Need and Expectation
  • Serve as a role model of conglomerates that places emphasis on and actively implements sustainable development (economic, social, and environmental) in its business operations and successfully achieves tangible results
Detail
  • Sustainability Report 2021
Objective of Engagement
  • Disclose information completely and transparently
  • Foster public awareness and understanding of key sustainable development issues
  • Listen to opinions and suggestions from the civil society sector
  • Leverage the expertise of specialists to support collaborative projects
  • Seek opportunities to create the partnership and drive issues related to sustainability
Engagement Approach
  • Listen to opinions and suggestions from civil societies, scholars, and opinion leaders to improve the Company's operations
  • Participate in projects that promote social sustainability
  • Foster engagement and share good practices with the government sector to expand their adoption, e.g., transportation safety, health management
Need and Expectation
  • Serve as a role model and a mentor on sustainable development for medium and small organizations
  • Join forces with large organizations to create significant changes in terms of sustainability
  • Cooperate with government agencies and propose good practices for sustainable development
Detail
  • Sustainability Report 2021
SCG Chemicals
Public Company Limited
1 Siam Cement Road, Bangsue,
Bangkok 10800 Thailand
+662-586-1111
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