SCGC operates businesses engaging a diverse array of stakeholders, each with distinct needs. As a result, it has established a policy of accountability
to treat stakeholders in line with each group's needs.
Disclose material and necessary information about SCG Chemicals' performance
Listen to opinions/ suggestions and use them for further developments and executions
Engagement Approach
Hold activities for SCG's executives to communicate its business strategies and directions
Communicate the Company's performance through the Annual Report, the Sustainability Report, and SCG's website
Need and Expectation
Disclosure of performance to give investors an overview of development directions continuously
Plans and strategies towards short-term and long-term goals
Detail
Sustainability Report 2021
Objective of Engagement
Understand employee needs
Promote a culture of collaboration to work with other stakeholders
Recognize employee needs and provide facilities to ensure employees can work happily and effectively
Disclose and communicate business activities of SCG Chemicals with employees
Engagement Approach
Quarterly meetings with CEO (via online platforms)
Employee engagement survey conducted by an external consultant every two years
Communicate updates to employees through internal communication channels, such as email (WeLink), LINE group, Employee Connect application
Quarterly meetings with Executives
Develop an annual engagement plan in each unit to foster employee engagement
Quarterly TA Talk
Activities that foster employee engagement (Most activities were conducted vi online platforms)
Need and Expectation
Reskilling and upskilling to accommodate business changes
Corporate directions and adjustments
Employee caring
Detail
Collaborate to overcome the danger of COVID-19
Human Rights
Community and Social Involvement
Health and Safety
Employee Caring and Development
Business's Code of Conduct
Talent Attraction
Objective of Engagement
Understand customer needs to deliver products and services that meet their needs
Co-develop products with business customers and foster collaboration among them to develop products and services that contribute to sustainability
Create channels for customers to offer suggestions on products, seek advice and troubleshooting, and submit complaints
Engagement Approach
Receive complaints, suggestions, and other feedback through various channels around the clock
Develop products, services, and solutions under consideration of environmental, health, and safety impacts
Co-develop products with business customers
Develop collaborations with customers in projects that promote social sustainability
Need and Expectation
Integrate services and solutions to meet a comprehensive range of customer need
Provide online channels for customers during the COVID-19 pandemic
Detail
i2P Center for Sustainability
Circular Economy
SCG Green Polymer
Product and Service Stewardship
Energy and Climate Change
Customer Experience Creation
Objective of Engagement
Promote and support workplace safety in suppliers' businesses with regard to production and transportation
Promote and support suppliers and contractors to comply with regulations and laws relevant to environment and safety
Support and advance the operation of suppliers and enrich knowledge to maximize operational efficiency
Develop collaborative projects for business growth and expansion
Engagement Approach
Regularly visit suppliers and contractors to exchange ideas and listen to suggestions for improvement
Elevate transportation contractors by carrying out annual assessment and development initiatives under the Sustainability Program every year
Foster safety awareness and promote behavioral change to create a culture of workplace safety
Develop operational standards for suppliers and contractors and implement digital technology to improve safety amid the COVID-19 pandemic
Share knowledge and new trends that may affect the operation of suppliers and contractors
Need and Expectation
Provide knowledge and serve as a mentor for contractors to enhance their transportation safety for mutual growth alongside SCG Chemicals
Provide knowledge on the environmental, social, and governance (ESG) management to enhance the operation of suppliers and contractors and reduce operational and reputational risks
Detail
Health and Safety
Business's Code of Conduct
Sustainable Value towards Supplier
Objective of Engagement
SCG Chemicals is the community's top-of-mind organization when it comes to activities in improving the equality of life of the communities, encouraging sustainable self-reliance, and being part of the environmental stewardship in areas where it operates in Thailand and ASEAN
Listen to the opinion of communities
Develop collaborative projects to enhance community competence for the benefit of society
Engagement Approach
Management team and employees joining the monthly dialogue with the local community to listen to suggestions, feedback, and their need
Integrate the collaboration between communities, experts, the government, and related sectors to create social impacts
Annual community satisfaction survey
Serve as partner and consultant and leverage the Company's capability to help develop various aspects of communities
Need and Expectation
Prevent impact of business operations on communities and the environment
Take care of communities during the COVID-19 pandemic
Leverage the Company's competency to elevate the quality of life in communities
Build career and income stability to promote self-reliance
Detail
Collaborate to overcome the danger of COVID-19
Social and Community Involvement
Circular Economy
Environmental Management
Objective of Engagement
Conduct business activities in strict compliance with applicable law and regulations
Collaborate with government agencies in academic efforts and provide support to activities
Engagement Approach
Listen to opinions and suggestions from the government sector
Serve on a panel or a working group of the government sector to propose rules and regulations
Offer opinions and suggestions towards the rules, regulations, and guidelines issued by the government
Foster engagement and share good practices with the government sector to expand their adoption, e.g., promoting the use of handrails when using stairs, health management
Need and Expectation
Serve as a role model in management transparency and excellence for other organizations
Cooperate with government agencies and propose good practices for sustainable development
Participate in collaborative projects that seek to achieve sustainable development goals (SDGs)
Detail
Energy and Climate Change
Social and Community Involvement
Circular Economy
Good Corporate Governance
Objective of Engagement
Communicate corporate news by conducting in-depth interviews and online surveys (media empathy) to prepare information that meets the needs of the media
Establish online channels for communicating news and updates, such as SCG News Channel, to ensure information is disclosed fully, accurately, and timely
Foster engagement and good relations with the media
Engagement Approach
Regularly disclose business information in various aspects, such as quarterly operating result announcements and press conferences
Listen to the media's opinions, suggestions, and room for improvement once or twice every month
Occasional site visits and CSR activities
Support press activities beneficial to society and consistent with SCG Chemicals' guidelines
Need and Expectation
Serve as a role model of conglomerates that places emphasis on and actively implements sustainable development (economic, social, and environmental) in its business operations and successfully achieves tangible results
Detail
Sustainability Report 2021
Objective of Engagement
Disclose information completely and transparently
Foster public awareness and understanding of key sustainable development issues
Listen to opinions and suggestions from the civil society sector
Leverage the expertise of specialists to support collaborative projects
Seek opportunities to create the partnership and drive issues related to sustainability
Engagement Approach
Listen to opinions and suggestions from civil societies, scholars, and opinion leaders to improve the Company's operations
Participate in projects that promote social sustainability
Foster engagement and share good practices with the government sector to expand their adoption, e.g., transportation safety, health management
Need and Expectation
Serve as a role model and a mentor on sustainable development for medium and small organizations
Join forces with large organizations to create significant changes in terms of sustainability
Cooperate with government agencies and propose good practices for sustainable development
